Shipping policy

Welcome to ROSY IN THE SKY. We want your shopping experience to feel smooth and reliable from the moment you place your order to the moment your package arrives. Please review the shipping information below for details about order processing, shipping options, tracking, and delivery.

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📦 Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.

Processing Time

• 1–3 Business Days
• Orders are processed Monday–Friday, excluding weekends and U.S. public holidays.
• Orders placed outside business hours will begin processing on the next business day.
• During holidays, promotional events, or peak shopping periods, processing may take a little longer.
• Before dispatch, each order is carefully checked to ensure product quality and order accuracy.

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🚚 Shipping Methods & Rates

Shipping fees are automatically calculated and displayed during checkout based on your order total and selected shipping method.

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🔎 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately 24–48 hours for tracking information to become active after the carrier scans your package.

You can also check your shipment through:

17TRACK

If you have questions about your shipment or tracking information, please contact us at help@rosyinthesky.com.

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📍 Shipping Information

To help ensure a smooth delivery:

• Please carefully review your shipping address before completing your order.
• Once an order has entered processing, we may not be able to change the shipping address.
• Orders containing multiple items may occasionally be shipped in separate packages depending on inventory and fulfillment arrangements.
• The shipping carrier may vary depending on the destination and logistics requirements.
• We currently do not ship to APO, FPO, or DPO military addresses.

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⏳ Shipping Delays

While we work to keep every order moving smoothly, unexpected delays may occasionally occur due to:

• Severe weather
• Carrier or transportation disruptions
• Customs inspections
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control

If your package appears to be delayed, please allow additional time for the carrier to complete delivery.

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📦 Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible at help@rosyinthesky.com.

For damaged packages, please provide:

• Order number
• Photos of the shipping package
• Shipping label
• Photos of the damaged item

Our Customer Support Team will review the information and work with the appropriate carrier to help resolve the issue.

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🌎 Customs & Import Charges

For international shipments, customs duties, VAT, taxes, or other import fees may apply depending on the destination country.

Any customs duties, taxes, or import charges assessed by the destination country's customs authority are the customer's responsibility.

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🏢 Business Address

ROSY IN THE SKY
183 Pelican Ave
Brighton, CO 80601
United States

Business Correspondence Only – Not a Return Address

Please do not send returns to this address unless our Customer Support Team has specifically instructed you to do so. Contact us first to receive the appropriate return instructions.

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💌 Contact Us

If you have any questions about shipping, delivery, or your order, we're always happy to help.

ROSY IN THE SKY
📧 help@rosyinthesky.com

Customer Support: Monday–Friday
Response Time: Within 24–48 business hours

We’re here to make every step of your ROSY IN THE SKY experience feel simple, clear, and worry-free. ✨